{"id":2467,"date":"2017-11-06T20:43:55","date_gmt":"2017-11-06T20:43:55","guid":{"rendered":"http:\/\/caseycentre.com.au\/casey-college\/?p=2467"},"modified":"2017-11-27T03:25:56","modified_gmt":"2017-11-27T03:25:56","slug":"appeals-procedure","status":"publish","type":"post","link":"http:\/\/caseycentre.com.au\/casey-college\/appeals-procedure\/","title":{"rendered":"Appeals procedure"},"content":{"rendered":"<p>Definition: \u00a0an appeal: an expression of disagreement with any type of decision made by the RTO.<\/p>\n<p><!--more--><\/p>\n<p>If the appeal is not related to training and assessment outcomes, then the complaints procedure is to be followed.<\/p>\n<p>For appeals regarding assessment or course outcomes, the process below must be followed.<\/p>\n<p>If you are dissatisfied with the result you can, within 6 months from the date of the result, appeal the decision by:<\/p>\n<ul>\n<li>Contacting the Training Consultant to discuss your concerns. You will be required to provide documentation to support your appeal<\/li>\n<li>If you are not happy with this outcome you can lodge your appeal with the CEO<\/li>\n<li>If you are still not satisfied with the result, you have the right to a third party review. Please note that additional cost may be involved in this process<\/li>\n<\/ul>\n<h3>Timelines for action:<\/h3>\n<ul>\n<li>The process will commence within 48 business hours of the appeal being lodged<\/li>\n<li>Feedback regarding the progress of the investigation or resolution outcomes will be given at intervals of no more than five working days, until the issue is resolved<\/li>\n<\/ul>\n<p>Once an outcome has been achieved all Learners will be advised in writing of the outcome.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Definition: \u00a0an appeal: an expression of disagreement with any type of decision made by the RTO.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"categories":[45],"tags":[],"_links":{"self":[{"href":"http:\/\/caseycentre.com.au\/casey-college\/wp-json\/wp\/v2\/posts\/2467"}],"collection":[{"href":"http:\/\/caseycentre.com.au\/casey-college\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/caseycentre.com.au\/casey-college\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/caseycentre.com.au\/casey-college\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/caseycentre.com.au\/casey-college\/wp-json\/wp\/v2\/comments?post=2467"}],"version-history":[{"count":3,"href":"http:\/\/caseycentre.com.au\/casey-college\/wp-json\/wp\/v2\/posts\/2467\/revisions"}],"predecessor-version":[{"id":3094,"href":"http:\/\/caseycentre.com.au\/casey-college\/wp-json\/wp\/v2\/posts\/2467\/revisions\/3094"}],"wp:attachment":[{"href":"http:\/\/caseycentre.com.au\/casey-college\/wp-json\/wp\/v2\/media?parent=2467"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/caseycentre.com.au\/casey-college\/wp-json\/wp\/v2\/categories?post=2467"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/caseycentre.com.au\/casey-college\/wp-json\/wp\/v2\/tags?post=2467"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}