Definition: an appeal: an expression of disagreement with any type of decision made by the RTO.
If the appeal is not related to training and assessment outcomes, then the complaints procedure is to be followed.
For appeals regarding assessment or course outcomes, the process below must be followed.
If you are dissatisfied with the result you can, within 6 months from the date of the result, appeal the decision by:
- Contacting the Training Consultant to discuss your concerns. You will be required to provide documentation to support your appeal
- If you are not happy with this outcome you can lodge your appeal with the CEO
- If you are still not satisfied with the result, you have the right to a third party review. Please note that additional cost may be involved in this process
Timelines for action:
- The process will commence within 48 business hours of the appeal being lodged
- Feedback regarding the progress of the investigation or resolution outcomes will be given at intervals of no more than five working days, until the issue is resolved
Once an outcome has been achieved all Learners will be advised in writing of the outcome.